CSC - Cruise Service Center
Setting sail for your customer service
Competence - Value Creation - Performance
Our target audience includes cruise lines, cruise portals, online travel agencies and tour operators. We support companies with:
- Analysis of your current customer communications
(also as part of due diligence) - Development of concrete recommendations for action
- Supplementing the manpower of your service centers by providing dedicated teams
- Providing teams to manage your entire regional or global customer communications
Our services
Full focus on your customers
- Whether analyzing your customer communication with practical recommendations for immediate optimization
- training your sales and service employees or
- providing highly trained sales agent teams:
All our products help you become more customer-centric and improve your business results – guaranteed!
CSC Best-in-Class
Best-in-class is our standard: a sales and service team exclusively for your brand with outstanding agents for outstanding customer satisfaction.
CSC Supreme
Servicing luxury products requires not only state-of-the-art service but also soft skills. We'll put together a team with precisely these abilities for your brand.
CSC Full Moon
24/7 service can be particularly important for ensuring your customers can reach out to you during their transfers at arrival or departure. We are able to provide this.
CSC 360°
CSC can measure and optimize the right KPIs for both internal and external service partners via AI* to optimize your customer dialogue.
CSC Carefree
Customer dialogue is underrrepresented at top management level? We can provide interim COOs or Sales Directors with clearly defined objectives.
CSC Scale
For budget brands, we are able to build volume-oriented European teams. We ensure quality through selection and training.
CSC College
We have the right experts to regularly train your sales colleagues on topics such as product knowledge, customer dialogue and efficiency.
CSC Charter
Do you want to charter ships for specific target groups? We can support you with everything you need along the value chain from A to Z.
CSC GSA
You are an international cruise line and missing out on the 2nd biggest cruise market in the world? We´re tcob - you just need to provide the cabins.
CSC Call- and service center
More profit through quality
Our approach to optimizing your customer service is analytical and structured. The goal is to significantly improve your customer satisfaction and thus your profit and company value.
Scope
The first step is defining the scope. This includes identifying all customer touchpoints and those that should be optimized by CSC.
Analysis
In a second step, a top-down approach is used
- to select the right KPIs for your CX at each CTP
- ensure measurement and
- define goals together.
Integration
In the integration step, we'll work together to plan the level of integration of CSC into your company structure. This could include anything from a dedicated sales team to an interim COO.
Service Level
As part of capacity planning, we can guarantee you the perfect service level. Necessary, but not sufficient.
Availability
Be there when your customers are knocking. We can accommodate any desired opening hours, up to 24/7.
Customer Satisfaction
Do you measure the Net Promoter Score, or at least the percentage of issues resolved for customers? We're willing to be evaluated by that.
We only hire qualified agents from the cruise and tourism industry. We continuously train our employees and treat each other with appreciation and respect. This enables us to offer our partners the best customer service in German-speaking countries.
Our partners enjoy:
- high customer satisfaction
- increased booking and repeat booking rates and
- record results.
Our company
Happy employees for happy clients
Our headquarter
Respect and appreciation also include an attractive working environment - and cake.
Our founders
CSC was founded in 2024 by Frank Riecke and Andy Schreiter. Both have impressive track records in the cruise and tourism industries. They share the same belief that long-term success is only possible through values-based action and a passion for the same football club.
Our mission
Why should you join our team?
Because we're on a mission to become the largest independent service center for cruise service and sales in German-speaking countries.
We achieve this by:
- outstanding, committed employees as well as
- continuous training and,
- above all: the appreciation of our employees
For us, appreciation means...
- Meetings as equals
- No one is more important or better than the other
- Respectful interaction. This is how we create a fear-free and welcoming environment
- Impartiality. We don't judge people based on gender, origin, or sexuality
- Solidarity. We stand together, even in difficult times
- A good salary. This is more important to us than cheap benefits (got those as well though)
Sales Agent Cruises (human)
Our vacancies
Are you passionate about tourism and especially interested in cruises? Do you enjoy direct customer contact and providing outstanding service? Then you're a perfect fit for us!
Your tasks:
- Advising and supporting our customers via email and telephone
- Sales of cruises and additional services
- Creating optimal travel plans according to customer wishes
- Processing travel bookings
- After-sales support for our customers
We offer:
- Permanent full-time employment
- Comprehensive training program
- Fair and transparent compensation
- Supplementary pay for working on Sundays and public holidays, as well as evening shifts
- Subsidy for public transport
- 30 days of vacation per year
- 3 days of special leave for private cruises or ship tours
- Free use of the gym
- Free drinks and fruit
Your profile:
- Enthusiasm for cruises and the ability to pass this passion on to customers
- Professional experience in the tourism industry, preferably in a travel agency or tour operator
- Extensive knowledge of various shipping companies
- Confident handling customer service via telephone and email
- Ability to keep a cool head in stressful situations
- Team spirit and a strong service orientation
- Good Proficiency in English
- Willingness to work weekends, holidays, and evenings
Application process: Are you a perfect fit? Then send us your brief CV and salary expectations by email to hr@cruiseservicecenter.de, contact: Frank Riecke
We look forward to getting to know you and setting sail together!
Are you a born salesperson and multilingual? Do you love marketing outstanding services? Do you have a strong network in the cruise and/or tourism industry? Great!
Your tasks:
- You are responsible for acquiring, expanding, and maintaining our business customer relationships.
- Your core activity is acquiring new customers.
- An important part of your responsibilities is creating offers and actively following up.
- You document the conversations held in our system and are jointly responsible for maintaining the data.
- Together with the management, you will be the interface and contact person for our customers' needs.
We offer:
- Permanent employment (part-time or full-time)
- Fair and transparent compensation
- Subsidy for public transport (Germany Ticket)
- Free use of our gym
- Free drinks and fruit
- 6 weeks of vacation per year
- 2 days of special vacation for private cruises or ship tours
Your profile:
- Enthusiasm for cruises
- Professional experience in the tourism industry, preferably in a travel agency or tour operator
- Ability to keep a cool head in stressful situations
- Good English skills
- Several years of professional experience in key account management
Application process: Are you a perfect fit? Then send us your brief CV and salary expectations by email to hr@cruiseservicecenter.de, contact: Frank Riecke
We look forward to getting to know you and setting sail together!
Keyaccount Manager (human)
Contact Details
E-Mail: info@cruiseservicecenter.de
CSC - Cruise Service Center GmbH
Friesenstraße 13
20097 Hamburg
Germany